Refund & Cancellation Policy
For internet-based Services, you are free to cancel the Service at any time. herdhealthcare.com shall refund any unexpended advance fees paid by you at the time of cancellation of the Service. In case you wish to seek a refund of the advance paid by you because you do not agree with a modification to the Agreement, please write to jaherdmd@herdhealthcare.com. We will process refund of the unexpended amount.
Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, diabetesriskalert.com shall provide refund of any unexpended advance fees paid by you if:
Telehealth Consultation
- herdhealthcare.com is not able to deliver the Services and/or Products for any reason. In case you wish to seek a refund of the advance paid by you because you believe that diabetesriskalert.com Service is not as per the specification provided on the Application, please write to jaherdmd@herdhealthcare.com who will process refund of the unexpended amount provided internal investigation confirms the claim made by you are verified.
- If the patient cancels an appointment more than two hours before scheduled appointment time an automated refund will be issued after deducting transaction fee, if any.
- If patient cancels an appointment within two hours of scheduled appointment time 50% automated refund will be done.
- In case of no response by the patient during appointed time no refund will be generated.
- If the doctors do not call or text during appointed time full automated refund will be issued.
- If the consultation does not happen due to any special circumstance including technical issues, an option to request refund will be available to the patient for a period of 7 days but the issuance of full or part refund will be on the sole discretion of DRA.
- If appointment for consultation is cancelled due to technical issues by doctor then full refund will be made.
- All refunds will be subject to a transaction charge that will be deducted while making a refund.
In case you wish to seek a refund of the advance paid by you, please write to jaherdmd@herdhealthcare.com. We will process and refund the unexpended amount at the discretion of herdhealthcare.com on case-by-case basis.
Good Health Assessment
Fees for this Healthcare Service are Nonrefundable. You may postpone then reschedule your assessment by sending an email to jaherdmd@herdhealthcare.com.
herdhealthcare.com does not grant, by implication or otherwise, any license or right to use any trademark, service mark, trade name or logo, or the content displayed on this site without the prior written consent of Dr. Herd personally. Registered and unregistered proprietary information is owned and held by Dr. Herd and therefore, you may be liable for infringement or misappropriation or other legal action if you misuse this website in any form either mentioned or unmentioned.
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